Privacy policy

 

Last updated: 16th March 2024


Introduction

At Pep Talk Pebbles we are committed to protecting your privacy and ensuring the protection of your personal data.

This Privacy Policy outlines how Pep Talk Pebbles (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from 7706bd-d6.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details: Including your name, address, phone number, email.

  • Order information: Details about the products you purchase from us.

  • Payment information: Name, billing address, shipping address, email address and your credit/debit card details for payment processing.

  • Communication preferences: Your communication preferences and interactions with us


Information We Collect through Cookies

Like many other websites, we may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Information

  • Processing and fulfilling your orders.
  • Providing customer support and responding to enquiries.
  • Sending you transactional emails, such as order confirmations and shipping notifications.
  • Improving and personalising your browsing experience on our Site.
  • Complying with legal obligations.
  • Sending you marketing communications with your consent. You may withdraw your consent at any time.
  • Preventing fraudulent activities and ensuring the security of our Site.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Withdraw consent for marketing communications.
  • Delete your personal information, subject to legal requirements.
  • Object to the processing of your data for certain purposes.
  • Lodge a complaint with a relevant data protection authority.

Data Security

We take appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no data submission over the internet is entirely secure, and we cannot guarantee the security of your information. Your data is safer when you communicate with us via our Site, Contact Form or email. Please do not send personal or sensitive data via social media channels.

Data Retention

We will retain your information for as long is necessary to fulfil the purposely outlined in this Privacy Policy, unless a longer retention period is required by law. All Data is stored digitally.

Changes to this Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the updated Privacy Policy on our Site.

Contact us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at emjay@peptalkpebbles.co.uk

By using our Site, you agree to the terms outlined in this Privacy Policy.

Last updated: 16th March 2024